Recall Email Message in Outlook 2013 and 2010

Recall your email message in Outlook 2013, and 2010 if you have sent out a message that you would like to have a second chance at sending. Perform these steps as quickly as possible after the email message has been sent to ensure best results.

This option will only work for people that are using Outlook or other compatible email client.

1. Go to the Sent folder or other folder where your sent items are stored.

2. Open the message (double-click to open in a new window).

3. Click the More Actions option in the Actions tab.

4. Select Recall This Message…

Recall option in Outlook 2010

5. Choose whether to Delete undread copies of this message or Delete undread copies and replace with a new message. You can also check the “Tell me if recall succeeds or fails for recipient.” box if you wish to receive an email that tells you if the message was recalled or not.

Outlook Recall This Message dialog

6. Click OK.

An attempt will then be made to recall the message from each recipient. If the recipient has read the message already, the message will not be recalled. If the recipient has not read the message, it will be recalled.



I checked the “Tell me if recall succeeds or fails for recipient.” box and¬†haven’t received confirmation that my message was recalled. How do I know my recall worked?

Sometimes it takes a while for the confirmation to arrive. I’ve found that you sometimes have to wait until the recipient has logged into Outlook again.


Will the recipient know that I have recalled the message?

In some instances, yes. Sometimes the recipient may see a message appear in their Inbox that says there is a recall attempt. This message may be seen even if the message is recalled successfully.


The Actions and Recall options are missing from my Outlook. How do I get it back?

In Outlook 2013 and 2010, you can customize the items available to you on each tab. So there’s a chance that maybe it got modified before and this option was removed. You can modify this by clicking the “Customize Quick Access” arrow, then selecting “More commands…” at the upper-left portion of the window.¬†From there select “Quick Access Toolbar” to modify the options available. If you want to take the easy way, just select the “Reset” button.


I received a message that says “The attempted operation failed. An object cannot be found” when I tried to recall a message.

Your Outlook client is likely broken. Try the steps outlined at this Microsoft Answers post.


  1. Mayla says

    I recalled a message and it was successful with all recipients. My questions is that the recall from a common folder, the message went to the delete folder. So even though Outlook deleted the messages, does it go to their delete folder or is permanently deleted? I would feel much better if they are permanently deleted. Does anyone know?

  2. Justin says

    Sadly this only works within your organization (but unreliably) and not at all for internet mail making it something of a non-feature.

  3. justin says

    Holly – I would think that the first recall worked, therefor the 2nd and 3rd recalls failed since there wasn’t a message to recall.

  4. Holly says

    I attempted to recall a message three times one day. A few days later, I got three notifications back. The first said the attempt was successful, the second and third said it failed. Did my boss see the personal e-mail I accidently sent to him when I meant to send it to a coworker or not? What do you think?

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