I recently had an issue on my Windows 7 PC where it wouldn’t play Netflix Instant videos. It would load about 7% of the movie, then kick over to a black screen. This problem would happen in every browser I owned. IE, Firefox and Chrome. Since Microsoft Silverlight is used to play Netflix videos across all web browsers, I figured the issue had to be with Silverlight. Here’s how I fixed the issue.
1. Close all open web browsers.
2. Uninstall Microsoft Sliverlight by going to the Control Panel > Uninstall a program > Microsoft Silverlight > Uninstall.
3. Go to C:\Users\username\AppData\LocalLow\Microsoft and delete the Silverlight folder.
Note, if you don’t see the AppData folder, you may have to show hidden files.
5. Enjoy movies again on Netflix.Last modified March 4, 2012