I recently had an issue on my Windows 7 PC where it wouldn’t play Netflix Instant videos. It would load about 7% of the movie, then kick over to a black screen. This problem would happen in every browser I owned. IE, Firefox and Chrome. Since Microsoft Silverlight is used to play Netflix videos across all web browsers, I figured the issue had to be with Silverlight. Here’s how I fixed the issue.
1. Close all open web browsers.
2. Uninstall Microsoft Sliverlight by going to the Control Panel > Uninstall a program > Microsoft Silverlight > Uninstall.
3. Go to C:\Users\username\AppData\LocalLow\Microsoft and delete the Silverlight folder.
Note, if you don’t see the AppData folder, you may have to show hidden files.
5. Enjoy movies again on Netflix.
Last modified March 4, 2012
{ 10 comments… read them below or add one }
so netflix wont show up it keeps saying try again
okay so it worked for me then after shutting down my laptop, wanting to watch a movie next day, i have the same problem again :/
was starting to lose hope with your solution then i heard vin diesel talking. thanks man!!!
thank you! I am one very satisfied customer.
thanks a lot it worked i now have net flix
Wow! I followed your instructions and it worked great- thank you!!
Thank you for your info, sadly it hasn’t worked for me.
Next time, try disabling hardware accelerated playback in the silverlight console. That option is on the playback tab.
cheers dude worked like a charm
Many others are having this black screen issue, Netflix blame M$, and vice versa.
A workaround is to uninstall silverlight version 5, and get version 4 from filehippo or cnet. when you install that untick the “update automatically” box and it works fine again.