I recently had an issue on my Windows 7 PC where it wouldn’t play Netflix Instant videos. It would load about 7% of the movie, then kick over to a black screen. This problem would happen in every browser I owned. IE, Firefox and Chrome. Since Microsoft Silverlight is used to play Netflix videos across all web browsers, I figured the issue had to be with Silverlight. Here’s how I fixed the issue.
1. Close all open web browsers.
2. Uninstall Microsoft Sliverlight by going to the Control Panel > Uninstall a program > Microsoft Silverlight > Uninstall.
3. Go to C:\Users\username\AppData\LocalLow\Microsoft and delete the Silverlight folder.
Note, if you don’t see the AppData folder, you may have to show hidden files.
5. Enjoy movies again on Netflix.