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When you try to access a Help file you get an error:

Error: Memory Full. Please free memory by closing applications or removing unnecessary files.

To solve this error, you will need to delete the .GID file associated with the help file. Every time you access a help file from an application, it accesses a file with an extension of .HLP. When the help database is built during search, it creates another file with the .GID extension.

For example, WinZip has a file located in C:\Program Files\Winzip called WINZIP.HLP. There is also a file created called WINZIP.GID. We would delete WINZIP.GID.

Additionally, it doesn’t hurt if you search the entire hard drive for *.GID and delete them all. These files get recreated automatically, so you’re not deleting any data.

To do this, you can go to Start > Search > For Files or Folders and click All Files and Folders. Then in the field where it says All or part of the file name: you can type *.GLD and click Search.

1 Comment so far »

  1. by Lesley Richardson, on March 17 2008 @ 1:19 pm

     

    This was really, truly useful. I could not get my help to run and was just wasting time trying. Thanks so much.
    L.

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