iPhone 5 Won’t Turn Off

by Mitch

in iPhone, SmartPhone

If your Apple iPhone 5 is frozen and won’t turn off, here’s what you can try:

  • Press and hold the Sleep/Wake button on the top of the device for about 10 seconds. See if the red slider eventually appears so that you can shut it off or force quit the offending app.
  • Press and hold the Sleep/Wake button and the Home button simultaneously for about 10 seconds. Hopefully, the Apple logo will appear and the iPhone 5 will finally turn off.

There have heard a few users report occasions where they’ve had to simply let the battery run all the way down before the device will work again. I’m afraid if the steps above don’t work, that is your last resort.

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Last modified September 23, 2012

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{ 50 comments… read them below or add one }

hasan May 23, 2013 at 5:12 am

thx alot the 2nd solution while holding the power button press the home button worked! this is the 1st time i ever experienced this problem :(

Ashok May 21, 2013 at 1:48 pm

Second option worked for me. I faced this problem for the first time ever since I bought the phone. Thanks.

Sean April 4, 2013 at 11:03 am

THanks… The solution really worked for me…

Ashelyn March 19, 2013 at 8:16 pm

My iPhone 3G is frozen on the safari we page and its just a white blank page… i tried holding the power button for 10 seconds…plugging it up to the computer… and letting the battery die. The battery won’t die it just stays there… it was on 10% for at least an hour. Its weird becuase it won’t lock, but it will show if you trun up the volume. The time still works to. PLEASE HELP!!!!!!!!

Gunns February 28, 2013 at 9:47 pm

Well mine froze today and all it shows is the apple logo. Its been this way for about 3 hours now. I need some help!

Wendy January 22, 2013 at 6:12 pm

Pressing and holding sleep/wake and home key for 10 seconds worked for me too – Thank goodness!! Thanks heaps :D

Margarita December 1, 2012 at 5:23 pm

Last night my iPhone4 froze and it wouldn’t shut off with anything I tried. I just had to let the battery die . Plugged it in the charger next morning and it worked. WEIRD!

kelly November 21, 2012 at 2:52 am

Pressing and holding sleep/wake and home key for 10 seconds worked for me! Thank you! My home key was not working and the phone wouldn’t turn off and I just got this phone a few weeks ago.

peter band September 18, 2012 at 5:47 am

My screen frozen and i have tried the 10 second thing still nothing :(

steve July 26, 2012 at 8:53 am

i have just had a new screen fitted but the slider does not work or the on off button
help!!!!!

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