App Store Icon is Missing From iPhone or iPad

If the App Store icon seems to be missing from your Apple iPhone or iPad, restrictions may be enabled on the phone to block access to it. Check the restrictions with the following steps.

  1. Open “Settings” from the Home screen.
  2. Tap “General“.
  3. Select “Restrictions“.
  4. Make sure “App Store” is set to “On” (green).

If all looks well under Restrictions, and the App Store icon is still missing, it may be on a different Home screen. Be sure to flip back and forth between the screens to check.

It is also possible that the icon is on a different home screen or in a folder. Look on other screens and within folders. If you still can’t find it, try resetting the home screen by selecting “Settings” > “General “> “Reset” > “Reset Home Screen Layout“. This should return your icons to default settings and restore the App Store icon.


  1. Denice says

    i’ve lost some icons on my iPad. I’ve tried both restrictions and reset nether worked. Hooked ipad to iTunes and saw all my missing icons on screen 4. My iPad isn’t showing a screen 4. How do I get screen 4 to show on iPad? Thanks

  2. Louise Slade says

    I jailbroke my phone to get cydia and when the phone reset itself some of the icon pictures had gone and The App store completely disappeared

  3. Lorrie says

    The App Store Icon is still on the same screen it has always been on but when I tap on it it opens the Apple Store instead. That is the icon right next to it. My Apple Store App said I needed to update it so I did that today. Could that have caused my App Store Icon to no longer work?

  4. Donna says

    My passcode works for everything EXCEPT restrictions. Why does restrictions require a different passcode

  5. Kelli Vogleman says

    My App Store icon is gone, tried resetting home page layout. Didn’t work, need to reset the settings, don’t have the password to do this. Please help

  6. maverik says

    THANK YOU so very very much!!! I was left clueless for about a month on this. And I finally found your answer. Thanks.

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