iPhone 5: Forgot Password

Whether you’ve forgotten the password to your Apple iPhone 5 or somehow a lock has appeared on the center of the screen and you can’t get past it, you’ll have to reset and restore the device. A common thing that happens is a person will leave their iPhone 5 unattended, and as a joke, somebody will set a screen password on it. This can sometimes result in the user being┬ápermanently┬álocked out of the device. Follow these steps to get it working again.

Note: This process will wipe all data from your iPhone 5. You may be able to sync most of the data back once you have restored it.

1. With the iPhone 5 disconnected from your computer, power it off. Press and hold the Power button on the top of the device for a few seconds, then slide the red slider. If this method doesn’t work, press and hold the Power and Home buttons for a few seconds until it goes off.

2. With the iPhone 5 off, press and hold the Home button while connecting it to the computer you registered it from. It should then power on.

3. Keep holding the Home button until you see a Connected to iTunes message appear on the screen.

4. Open iTunes and it should provide a message about an iPhone connected in Recovery Mode.

5. In iTunes, select the Summary tab and click Restore and follow the prompts.

When the process is finished, your iPhone 5 should be available again without the need for a password.


  1. EddieB says

    Sorry, I meant – on the iPhone screen you will see a diagram of the cable to iTunes app logo….

  2. EddieB says

    You need to follow STIAN’s advice.
    Turn off iPhone completely. Hold Home Button and THEN plug cable into Computer. THEN open iTunes and this will recognise that the iPhone is in Recovery Mode (on your iPhone you should see a cable to iphones App logo).
    This overrides all settings on the phone including having ‘Find My iPhone’ app switched on which caused me a headache with my 5S.
    All you need to do then is spend an hour (?) restoring and reloading Apps, Music, Photos etc etc.
    Many thanks to Mitch for the original Guidance.

  3. stian says

    Thank you! It doesnt matter if its been synced or not, just make sure its off completely, hold down the home button and THAN plug in the cord, and keep holding it till the itunes icon and ur cable is visable on ur phones monitor.

  4. courtney says

    i stupidly set a passcode on my phone and have forgotten it. a tried to restore it and it still has a passcode on it.. any ideas on how i can fully reset the phone so the passcode will be gone completely? i only got this phone yesterday, thanks.

  5. heeelp says

    Can someone answer this question please. If my iphone wasn’t synchronized on my puter. How can I reset it to factory conditions without putting my password in ? I cannot rememeber the dang password or I wouldn’t have this problem. And itunes will not carry on restoring or resetting my phone unless the passcode is entered.
    PLEASE HELP !!!! I really want to use my iphone again. TY :o)

  6. Rico says

    Can someone answer the question if the iphone has never been synchronized on the puter before? I am not able to restore it as itunes will not carry on restoring unless the passcode is entered. What happen next?

  7. Alex says

    umm please help! i did all that and i took a really long time to load but i just checked my iphone and theres still a password on it!!!

  8. Caroline says

    What if i dont have the computer where the phone was registered, can i still unlock a disabled phone?

  9. Mary says

    Anna, ^ That exact error message happened to me too. I would love to know what I can do to get around it.

  10. anna says

    I followed all of the directions but after I clicked on Restore and agreed to Apple’s terms and conditions, it tried to download but then an error message appeared:

    “There was a problem downloading the software for the iPhone “iPhone”. The disk could not be read from or written to. Make sure your network settings are correct and your network connection is active, or try again later.”

    What should I do next? Please help…
    Thank you…

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