iPhone: Error “The iPod cannot be synced. An unknown error occurred (13019)”

When you try to sync your Apple iPhone, you may get an error:

The iPod cannot be synced. An unknown error occurred (13019).

To try to solve this issue, try the following steps:

1. Open iTunes.

2. Select the iPhone under Devices on the left side.

3. Click the Music tab.

4. Under the Sync music area, choose Selected playlists.

5. Uncheck the Voice Memos playlist.

iTunes Include voice memos setting

6. Click Apply.

Now try to sync your iPhone and see if it works. If it does, there is obviously a problem with your Voice Memos. Email them to yourself from the iPhone using the Share option so that you don’t lose any data. You can then delete the Voice Memos from the iPhone and iTunes.

This problem can also be caused by corrupt music, applications, podcasts, etc. You may need to track down which type is causing the issue by disabling each data type to see which one is causing the issue.

See also: iPhone OS Error 13019 during sync


  1. kate says

    thank you! i had read some other suggestions on other forums but none of them worked. this one fixed it perfectly! :)

  2. Sylvia Arambula says

    Can error 13019 be fixed on IPOD Nano 6th Generation without losing all my IPOD music? When I select SYNC, the only option is sync all music which deletes all music on the IPOD. How do I avoid losing the music on my IPOD? If all is deleted, doesn’t that mean I would have to re-select the songs I want to put back into my IPOD ? I don’t want ALL the music in my libray to be synced into my ipod (only the ones that were on originally). The computer and Itunes Library is shared by 2 persons and we each have our own music taste.

  3. LionaKitsune says

    Yeah, I don’t sync my VM either. My airport is on. All songs caught up in this “error” (having been transferred to itunes yet will not sync back onto iphone) have been bought and paid for on iphone. I paid to listen to them on phone when i could’ve easily downloaded them free to listen to on comp. Yet each time I get this error, no matter how I try to sort the sync (playlist including new tracks, manual add, artist select and so on…)

  4. tyag says

    You need to erase all voice memos in itunes as well as the phone itself. Then sync.

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