iPhone: Error “The iPod cannot be synced. An unknown error occurred (13019)”

When you try to sync your Apple iPhone, you may get an error:

The iPod cannot be synced. An unknown error occurred (13019).

To try to solve this issue, try the following steps:

1. Open iTunes.

2. Select the iPhone under Devices on the left side.

3. Click the Music tab.

4. Under the Sync music area, choose Selected playlists.

5. Uncheck the Voice Memos playlist.

iTunes Include voice memos setting

6. Click Apply.

Now try to sync your iPhone and see if it works. If it does, there is obviously a problem with your Voice Memos. Email them to yourself from the iPhone using the Share option so that you don’t lose any data. You can then delete the Voice Memos from the iPhone and iTunes.

This problem can also be caused by corrupt music, applications, podcasts, etc. You may need to track down which type is causing the issue by disabling each data type to see which one is causing the issue.

See also: iPhone OS Error 13019 during sync


  1. kate says

    thank you! i had read some other suggestions on other forums but none of them worked. this one fixed it perfectly! :)

  2. Sylvia Arambula says

    Can error 13019 be fixed on IPOD Nano 6th Generation without losing all my IPOD music? When I select SYNC, the only option is sync all music which deletes all music on the IPOD. How do I avoid losing the music on my IPOD? If all is deleted, doesn’t that mean I would have to re-select the songs I want to put back into my IPOD ? I don’t want ALL the music in my libray to be synced into my ipod (only the ones that were on originally). The computer and Itunes Library is shared by 2 persons and we each have our own music taste.

  3. LionaKitsune says

    Yeah, I don’t sync my VM either. My airport is on. All songs caught up in this “error” (having been transferred to itunes yet will not sync back onto iphone) have been bought and paid for on iphone. I paid to listen to them on phone when i could’ve easily downloaded them free to listen to on comp. Yet each time I get this error, no matter how I try to sort the sync (playlist including new tracks, manual add, artist select and so on…)

  4. tyag says

    You need to erase all voice memos in itunes as well as the phone itself. Then sync.

  5. Zue says

    Only uncheck the Music/Sync/Include voice… option and this should work. Worked for me on Iphone 3GS with 4.2.1 software.

  6. ayya says

    i have this problem but i couldn’t find (Under the Sync music option, choose Selected playlists) and ( Uncheck the Voice Memos playlist.)and also Click Apply.ia m using windows 7 version , so please tell me how can i fix this problem .

  7. Ian says

    Thankyou! I’d tried almost everything before coming across this – I blocked the sync of all my playlists and the phone synced no problem – so the issue is in a playlist somewhere! Appreciated

  8. tamira says

    if you have mp4 videos it will not sync either, i have a few HD videos with the .mp4 at the end that my itunes will play but will not sync to the ipodtouch. just an FYI, and once i took sync videos off, then it worked fine.

  9. 13019 says

    This isn’t working at all I’ve been searching this bug (13019) all day and I still can’t get my iPhone 3GS to sync with out saying “The iPhone canot be synced. An unknow error occured (13019).” The weird part is it syncs my playlists, my contacts, my rateings, and everything elses except new songs. I tryed deleeting the songs that I tryed downloading when I first reseaved this message but it still doesn’t work. If anyne has some ideas of how to fix it let me know.

  10. eeb says

    Does anyone know if this is in any way related to the error I’m getting: “The iPhone cannot be synced. The disc could not be read from or written to.”?

    It’s hard to reproduce what led to this starting up but suspect a corrupt file somewhere. Result is that music is ‘mostly’ synced ok but I can’t get ANY photos from Mac to iPhone. Driving me crazy! Any info/hints would be gratefully received!


  11. Gene says

    I’ve solved it partially.

    I watched the sync process and saw it got hung up (error -39) on “deleting photos from iphone.”

    So I disabled photo syncing, and the rest worked fine.

    Now to figure what to do about photos . . .

  12. John Harlow says

    I’ve experienced this issue several times and I’ve never enabled sync’ing of VMs. In fact my iPhone has always been set to only sync selected playlists.

    I suspect in my case it is podcasts, as they are the only things that change very often. I only keep the latest version of each podcast on my iPhone, so they update weekly.

    Every time this painful bug has occurred the next sync, with no changes fixed it. That may be what people are experiencing here.

  13. Salim says

    Awesome, I have been struggling with this for sometime. Excellent advice. Worked Perfect.

  14. Hussain Al-Lawati says

    I was have a some problem and error, and its solve with 2 sample step:
    1- Go to Setting page in your iphone
    2- Put the Airplane Mode (ON)

    Then try once to Sync may it will work fine>>>>>>>>>>

  15. Debbie says

    That worked perfectly. Although, I don’t have an iphone; I have an ipod touch and it synched just fine. Thanks!!!

  16. Andreas says

    I also have this error with my iphone and identified some corrupt music songs on the iphone. I deleted them in iTunes (although I could play them). How to delete them now on the iphone when sync is not working?

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