If your Apple iPad isn’t showing up in iTunes, here are the most common things to check to get it working.
If you’ve ever synced an iPod or iPhone then you will know about these. The computer you’re syncing to must have iTunes version 9.1 or later, must support USB 2.0, and the Operating System must be Mac OS X (10.5.8 or later), Windows XP (with Service Pack 3), Windows 8, 7, or Vista.
Ensure you have selected to trust the PC on the device and you are using a supported cable. A common issue with iTunes is that you generally can’t have your device connected before you start iTunes. Disconnect your iPad from your computer and reconnect it. If that doesn’t work, try a different USB port, or possibly a different USB cable.
Charge Your iPad
If your iPad has a low or dead battery, then it won’t show up in iTunes until it has a little bit of a charge. Charge the iPad for 10 minutes or so, then try to connect it again.
Restart your iPad
To restart the iPad, hold the “Sleep/Wake” button until the red slider appears, then slide your finger on the slider to turn it off. Turn it back on by holding the “Sleep/Wake” button until the Apple logo appears.
Restart your computer
Restarting your computer can resolve any software/hardware issues that might be keeping your iPad from showing up in iTunes, and is always worth a shot.
Ensure Drivers Are Installed Properly
This step is for Windows users only. Check “Control Panel” > “Hardware and Sound” > “Devices and Printers” and ensure the iPad is not listed in the “Unspecified” section. If it is, follow these steps:
- From the “Devices and Printers” screen, right click the iPad, then choose “Properties“.
- Select the “Hardware” tab, then select “Properties“.
- Select “Change settings” under the “General” tab.
- Select the “Driver” tab, then select “Update Driver“.
- Select “Browse my computer for driver software“.
- Select “Browse…” then navigate to “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers“. If you don’t have this folder, check in “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers“.
- Select “Next” > “Close“.
If all else fails, try removing iTunes and reinstalling it. Windows users may also want to completely remove all references to iTunes before reinstalling it. Also ensure your are using the latest version.