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Internet Explorer crashes with a message that says “Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.” When you view the error report, it references Mshtml.dll.

Microsoft has released a fix for this problem, but it is only available if you contact Microsoft directly for the fix.

You can view the article about this problem on Microsoft’s web site at:
http://support.microsoft.com/kb/892052/en-us?spid=1173&sid=global

This fix only works for Windows XP Service Pack 2

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