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If you’d like to load up your HTC Hero with the factory default settings so that you can troubleshoot problems, you can start it up in Safe Mode.
1. Start with the device off, then turn it on.
2. Wait a couple of seconds after the screen goes on and start pressing and holding the Menu key.
3. Continue to hold the Menu key until the device starts completely. It should say Safe Mode in the left corner if you were successful.
When you’re done, you will want to take the HTC Hero out of Safe Mode.
1. Turn off the phone
2. While its off hold the Menu and Power until the phone boots.
how do you take the hero off of safe mode? thank you
The hero can be taken out of safe mode the same way you get into it. Power down the unit (I disonnected the battery to do so) and restart it while holding power and menue until it boots up.
I got some warning messages about sim card and service but they went away when the unit fully restarted and its working fine.