How to Turn Off Zune Device

Like many music players made these days, the Microsoft Zune is designed to be on at all times. If you won’t be using your Zune for a while though, you may want to turn it off. Here’s how to turn off your Zune device.

All you have to do is press and hold down the Back button and Down button. The device will then shut off.


  1. Bobby, Sr. says

    I feel like a super dummy, I nearly wore out the keys trying to off this thing.
    Large heaps of gratitude to you.

  2. Shell says

    I did the exact same thing! My brother said holding down the play button doesn’t turn it off! haha oops!

  3. Dixie says

    I’ve had my Zune for over a year now, and I didn’t even know this was possible. I thought hitting the play button was turning it off. Thanks for this! I’m sure it’ll help with my battery draining problem.

  4. michael says

    Rock-n-Roll! I’ve had this thing for 3 years and kept having the same thing happen. I thought it was turning off while holding down the play/pause button. But you bump it and the display comes back on again… I can now get on the bus, turn it on with battery left, and play some Hold ‘em! Sweet.

  5. Barbara Smith says

    I cannot turn off my zune and the battery will not charge. I have tried holding down the black button at the bottom with NO success!! HELP!

  6. divinebluesky says

    @46: it isn’t exactly a down “button” – it’s the bottom of the big button in the middle. I have an 8MB Zune and this works for me. To turn it back on, I have to press the “forward button” and the top of the big button (the up “button”). For both off and on, I have to hold the two buttons down for a few seconds.

  7. nikki says

    heyy i just got a zune and have no idea how to turn it off…ive read the comments about how to turn it off but im a little confused on holding the down button..what down button?

  8. andy-f says

    i have sort of a different problem- i did the back-and-down restart, because it wouldn’t connect to the software and that’s solved it before… but now it won’t turn back on for anything i do. any advice?

  9. Jeff says

    That didn’t work for my 8GB Zune, no matter how long I held them. Holding down play/pause seems to work though; and it even restarts audio books in the same spot.

  10. Jim says

    Look, simply sliding the top switch to the locked hold position will do it. if it is more than a year old and is having flashing problems it needs a new battery. i can tell you how or do it for you. dont get ripped off by microsoft. they want too much.

  11. Deramin says

    Thanks. I’ve read the manual a dozen times trying to figure this out and I swear it’s wrong. This actually turned mine off. Can’t believe I had to google how to turn the stupid thing off to figure it out. Terrible interface design. Other than that, nice device.

  12. lol@microsoft says

    lol at microsoft where one thinks they finally got somthing good (win XP) then they blow the big loser mark and release the worse of it all(vista). i dont think anyone can figure out microsoft. everything with them will never be perfect. not even the manuals for their products.

  13. Linc Fetters says

    Thanks so much for your information and page. I have been struggling for over 2 yrs with this problem. Microsoft need you in there “directions department”! I am the dumby though for not googling this earlier. LOL

  14. Dan says

    The biggest thing people don’t realize is you have to hold it down. it’s not like Ctrl+alt+del, where as soon as you press those task manager comes up. You have to hold in back AND down until it shuts off, even if it changes the volume or scrolls the menu.

    All zunes have very similar hardware and incredibly similar firmware, if this doesn’t work on one zune, it will almost certainly not on any other model, so don’t think you’re an exception, assume you’re doing it wrong.

    So far every feature a zune has is available one every model zune, and at least until the next generation zune it is likely to stay this way.

    I love my zune, I just wish they would make a zune capable to truely compete with the ipod, offering the same features as the ipod touch and then some. They called this an ipod killer when they released it, yet the newest model isn’t even touch screen.

  15. mark says

    Ok, I have a 4gb zune and it won’t turn off. I’ve tried the back + down and that dosn’t work. Any other advice?


  16. David Smith says

    This seems to work while the unit is charging. But after doing this, everything is black and stays black, and I wonder if the unit is still charging?

  17. Kafir says

    AH…I got it, what you forgot to mention is that the “back” and “down” button must be held for 3 seconds.

  18. Kafir says

    I just got a Zune for Xmas and it does nothing when I hold down the “back” button and the “down” button, my question has the sleep feature been changed?


  19. Dakota says

    Ok for 13.jillian and 16.CHris. It’s not press them and it powers off. You have to hold the back arrow key while pressing down on the circle and yes it will begin to scroll down hold them both till your screen goes black. I have a 4GB Zune and it took about 5 seconds or so but no more than 6. Not sure if you have a larger GB zune if the time to power down is different. Also to restart the zune or to power it on I just pressed the play/pause button till my screen came on. To power my on took only 4 to 5 seconds. I hope this helps out anyone who might have had the same question.

    –PS sorry for any misspelled words and/or bad grammar.
    way to tired to proof read my comment

  20. jillian says

    um…when i do just scrolls down..or if im listening to a song and i try this, it just turns the volume down…hellppp meee :[[[

  21. vtSINISTER says

    uhm. mine always just turns off and restarts. “/

    it won’t stay off and my play button doesn’t work.

  22. Foolio says

    i figured this out from the directions to manually reset your zune pressing the back and up buttons i assumed other like compinations would work and found this one. only other thing i would like to see is a way to get music off you quick list without a computer say on the go

  23. Viktoriia. says

    I am so glad someone answered this… I asked on yahoo answers and the people on there were rude as hell.

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