How to Soft and Hard Reset Droid 2

Perform a soft reset on the Verizon Motorola Droid 2 if the device has become frozen and won’t respond to commands. Perform a hard reset if you wish to erase all data from the device and set it back to factory defaults.

Soft Reset

The process works a lot like CTRL + ALT + Delete in Windows. Just press the ALT > Shift and Delete keys simultaneously and the device will reboot. You may have to try this several times if the Droid 2 is really locked up. As a last resort, try simply pulling the battery if this process doesn’t work.

Droid 2 soft reset keys


Hard Reset

From device startup

1. Turn the Droid 2 off. If it’s frozen and you cannot turn it off, pull and replace the battery.

2. Open the keyboard and press the X key while pressing Power. The device will power on. Keep holding the X button down until a white triangle with yellow exclamation mark appears.

Droid 2 hard reset keys

3. Press the Volume Up and Volume Down buttons simultaneously to bring up the menu. (You may have to try this a few times before it works)

4. Select the Wipe data factory reset option. Use the Power key to confirm it.

5. Tap wipe data/factory reset then tap OK.

6. Select Yes – delete all user data.

7. Highlight reboot system now is highlighted then tap OK.


From Android OS menus

1. Open Settings.

2. Select Privacy > Factory data reset.

3. Select the Erase phone button.

4. Select Erase everything.

You have successfully performed a hard reset on the Motorola Droid 2.


  1. Lisa says

    Everyone told me to do a hard reset. I looked up and read and read and read and found THIS advice…soft reset…never heard of it. IT WORKED!! Thanks Mitch!

  2. Josh says

    Hello. I am using Droid 2 with a Bootloader D0.11 Screen thing going. I apply that and then hit reboot phone and It takes me straight to the same Bootloader screen. How do I fix this?

  3. josiahteabo says

    whenever i do this or turn on my D2, the droid eye comes up, the little wheel in the center spins for like 2 minutes and then it freezes on the eye, and then blacks out. it is fully charged, it will always turn on and pass the M for motorola……it still plays my rigntome when someone txts me… whats goin on???

  4. AshenGem says

    Did this to correct severe problems after deleting the entirety of my music library on my phone via my laptop. Hoping this will solve my massive usage issues (sluggish movement, freezing. Battery depletion with in 4 hours of unplugging from charger. loss of ) I only need it to last 3 more days…

  5. randall says

    hey, my phone started acting funny today so i turned it off. well when i turned it back on it goes to the motorola sign and like locks up. i tried the master reset like mentioned before. but even after that it is still locked up. any ideas?

  6. Benard Gakungi says

    Hallo,a friend from US sent me a Droid{Verizon} i’ve tried to hard reset it and bypass the activation,this has been sussesful but cant connect to KENYAN network.

  7. Andrea says

    I eventually had to go into the Verizon store bc nothing worked and they said my phone was completely gone. I asked what that meant but they had no explanation. I had to get a new phone :(

  8. daniel says

    my d2 screen is staying black all the time, too. i pull out the battery to power it off, reinsert it, and then press the power button to turn it on. the screen will come on, but only as a lit up solid black (if that makes any sense). basically, the screen is a solid black, but i can tell a difference between an “on” lit up black screen, and an “off” blank black screen. the four icons and the keypad will light up, but nothing will show up or change on the screen so i can’t see any prompts (i.e., i can’t see if a triangle/exclamation point shows up, or a menu, or anything.) any ideas/suggestions/anything?

  9. Andrea says

    Please help!! I turned off my phone and when I tried to turn it back on nothing happens. I’ve tried popping out the battery and putting it back in again and I tried plugging it into a wall and nothing!!!! :(

  10. Chrisi says

    I dropped my phone a few weeks ago, and the screen shattered. My problem is that the screen itself wont work, everything will turn on perfectly but i cant do anything with it.

  11. Joltron says

    Sometimes you have to use the TAKE PICTURE button not the power button to confirm selected option. Also, hold down the X button while hitting volume up/down.

  12. Rob101 says

    When i get to the screen with the Triangle and exclamation mark in the middle the Volume up and Camera button does nothing and the search button does not thing it will just stay on that screen until i pull the Battery. What would my next step be?

  13. Ange says

    I have done all these steps and still my touchscreen is frozen. I don’t know what else to do. I can’t get past the “welcome to droid2 global touch the android to begin” for anything.
    any help would be thanks

  14. Jenn says

    My touchscreen is not working is there any way to reset the droid 2 if this happens?I wiped the phone and am at the step of press settings and my touchscreen is not cooperating. Please help.

  15. Elise Caile says

    DROID 2

    Screen at

    “wipe data/factory reset”

    has another line in yellow at the bottom apart from the other options that reads:

    “E:Can’t open /cache/recovery/command”

    When I select the wipe data option anyway, I still get the same:

    “E:Can’t open /cache/recovery/command”

    Then it says:

    “– Wiping data…
    Formatting DATA:…
    .Formatting CACHE:…
    Data wipe complete.”

    The phone then restarts automatically.

    But it still gives me the same original screen as before:


    Battery OK
    OK to Program
    Transfer Mode:

    That’s it. So the wipe data worked fine, but something with my SD card is preventing it from fully resetting.

    Sooo…I tried the whole process over but selected


    but as before, along with the regular options, there is still that yellow line that reads:

    “E:Can’t open /cache/recovery/command”

    So I hit OK anyway (since the other option didn’t work), which then gives me this stuff:

    “E:Can’t open /cache/recovery/command

    – Install from sdcard…
    Finding update package…
    Opening update package…
    Verifying update package…
    .E:failed to open /sdcard/ (No such file or directory)
    E:signature verification failed
    Installation aborted.”

    So I press OK, and I’m right back where I started with the same

    “Bootloader, D2.37″ etc. screen, which is all I have been able to access since this thing fritzed on me.

    I have typed every command EXACTLY as it appears on my phone except I added the quote marks.

    I’m hearing impaired and use my phone mostly for texting, as well as handling emails from all my various accounts. So it’s my lifeline, basically. I feel like I’ve lost an appendage or something.

    Does anyone have any advice for me aside from “Throw it out the window, or sledgehammer it in frustration?”

    Thanks in advance.


  16. Mitch says

    Thanks, I corrected it. The Search button on they keyboard should work. If it doesn’t, there may be a hardware problem preventing it from working. You may have to replace the phone.

  17. Frustrated says

    When I power off, and take battery out- nothing works, it still shows a black screen.

  18. Mitch says

    So when you power the phone off (maybe by pulling the battery) and then try those steps, the screen still doesn’t work?

  19. Frustrated says

    The screen is black, I can’t see what I am doing, I can’t see if I am in thr right place, or on the right selection or anything.

  20. Frustrated says

    Ok, my screen is black on the Droid X, I can’t see anything to get into settings, etc. BUT I still want to reset my phone before sending it to Verizon. Is there a way to reset the phone through other means!?

  21. Mitch says

    Maybe try starting the phone in safe mode “boot while holding Menu button” and see if it will allow you to get in and remove that app.

  22. nick says

    i downloaded a lock app on my droid, i tried this and the normal screen came up if you just hold down the power button with the three options “silent mode, airplane mode and power off” no matter what if i hold down x also, the app i installed made it so everytime i unlock my fone the screen is balck and i have no options, i have no idea wat to do, please help

  23. Mitch says

    SD card data should be preserved after these steps, but it’s good to maybe back it up just in case.

  24. Lacey says

    im wondering if the app killer i had downloaded to save space on my phone was one of the things causing issues

  25. Lacey says

    my phone kept freezing in the music player and then the screen would go black and the phone would completely stop working. at first though when i opened the music player it would work fine. and the screen would rotate like it is suppose to. i hate to reset everything but hopefully this fixes the problem.

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