If your Palm Treo 800w has become unresponsive or frozen, you may need to hard reset the unit. This will erase all of your data, programs and settings off of the device. Here’s how:

1. Remove the battery.

2. Press and hold Power/End.

3. Keep Power/End held down and reinsert the battery.

4. When the Palm logo screen appears and the progress bar begins to fill, release the button.

5. The Erase all data? prompt is displayed, press Up.

6. Follow the instructions that appear.

Your Palm Trea 800w has been hard reset and hopefully works fine now.