26 Comments so far »

1. by Bobo, on February 25 2008 @ 4:36 pm

   

   Step 3. You must hold power button until SECOND palm logo appears.

2. by I love bobo, on March 2 2008 @ 8:09 am

   

   Thanks bobo. Your comment did the trick

3. by tiff, on March 3 2008 @ 10:36 am

   

   thanks so much bobo

4. by Abhi, on April 10 2008 @ 2:49 pm

   

   yup bobo - very helpful … the first palm logo comes with a black progress bar… keep power button pressed till the end and the moment the screen goes blank and another palm logo appears (without a bar this time) leave the power button.

   Then press the Up button to reset or down to cancel

5. by April, on June 3 2008 @ 6:33 am

   

   WOW! It worked! Thank you so much! I was gonna have to run by the AT&T store after work when I didn’t really have the time to. I stayed on the phone with them for 1 hour last night and we got nowhere. This is way too cool. Bless you!!!

6. by barb boran, on June 23 2008 @ 5:04 pm

   

   thanks so much. this worked great!!!! Really appreciate it.

7. by ivan, on July 1 2008 @ 10:46 am

   

   it really worked! Thanks my friend & kidg regards from Caracas

8. by thanks bobo!!!, on July 30 2008 @ 2:45 pm

   

   that was it! hold down the button until the second logo. thanks!!!

9. by Ian, on August 6 2008 @ 5:20 pm

   

   Um. When I try this, I just see the second logo forever and the up button does nothing. If I boot my phone normally it still has tons of problems. Any ideas?

10. by carrot, on August 24 2008 @ 3:45 am

    

    thanks. it worked

11. by PINKY, on August 27 2008 @ 5:16 am

    

    HEY WHO KNOOWS HOW TO TAKE OFF THE NUMBER LOCK CODE CAUSE I CAN’T GET ONLINE OR MAKE CALLS AND THE HARD RESET DIDN’T TAKE THAT OFF….

12. by Alice, on September 8 2008 @ 12:29 pm

    

    You saved my sanity - I don’t know how my username got in there (I think when I set up Bluetooth and put it in the device name before 1st hotsync) but I was going nuts trying to figure out what I would do next… THANKS.

13. by german, on September 29 2008 @ 9:36 pm

    

    the guy below me is right!

14. by Vira, on October 15 2008 @ 5:07 pm

    

    WOW it really did work thankz!!!!

15. by nicole, on October 16 2008 @ 5:15 am

    

    wow! my phone still doesn’t work! :(. i’ve ried everything! it did the whole hotsync thing then turned off and hasn’t turned on!Im so sad and frustrated!multiple times i’ve had problems wit sprint phones. help!

16. by Ace Roinox, on October 17 2008 @ 12:41 pm

    

    Hmmm. I tried the hard reset. Got to the Yes or No question and hit the up button to erase the data. Then it came right back to the same Preferences/Date & Time setup screen and still won’t accept key input or touch input. Any ideas? The phone was brand new 3 days ago and worked fine until this morning. I unplugged it from the charger and it was frozen….

17. by steve, on October 29 2008 @ 12:07 pm

    

    Hi Ace,
    I got the exact same problem here. It got stuck at the Date & Time screen, won’t accept any input.

    Anyone knows how to fix that?

18. by antonio lemus, on October 31 2008 @ 4:27 pm

    

    thanks friends

19. by Mike, on November 7 2008 @ 4:50 pm

    

    Is this a persistent Centro problem? I got mine three days ago - for a day the keys wouldn’t work,tried the hard reset, did everything -then I get a call , answer it fine and afterwards it is working again. I can’t figure this out. Is there a software glitch?

20. by nick, on December 2 2008 @ 3:24 pm

    

    i was reading the manuals that came with mine and i guess i downloaded versamail to my phone, and idk how to delete it off the phone, but i deleted off the computer, and im wondering if a hard reset will fix it, cause i just got it and i dont want to take chances to mess it up

21. by RobsoN, on December 3 2008 @ 10:40 am

    

    Thx man this realy work to me…
    Thx a lot…

22. by Sharon, on December 4 2008 @ 6:08 pm

    

    Great! My phone was stuck repeatingly rebooting at the “Access” then “Palm Loading” screens over and over. This did the trick.

23. by Gillian, on December 6 2008 @ 3:22 pm

    

    Yayyyy it worked!!! Thanks so much!

24. by Bryan Ribas, on December 25 2008 @ 5:14 pm

    

    TY needed this well thank you bobo Good thing I read the comments.

25. by Sulay, on December 29 2008 @ 5:06 am

    

    Hey does anyone knows how to get out the hotsync menu.. i did the reset but it continues to go back to the hotsync menu.. please help this thing is pissing me off

26. by Sulay, on December 29 2008 @ 5:13 am

    

    Never mind, it working again but i also lost all my contacts and data in the process. The phone suck

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