Hard Reset Motorola Droid

You can hard reset your Motorola Droid phone if you want clear all of the data off of the device and start fresh. There are two ways you can perform a hard reset. One option is hardware based where you use a button combination before the device boots into the Android OS. The other option allows you to use the software menus.

Note: Be sure you have backed up all of your data before performing these steps. Data in the memory of the Droid will be cleared like application data, recent call history and bookmarks. Data on the SD card is preserved unless you choose to format it.

Hardware hard reset method

1. Turn the Droid off. If it won’t turn off, take the battery out then place it back in.

2. Open the keyboard and press the X key while pressing and holding Power. The device will power on. Keep holding the buttons down until a yellow triangle appears on the screen.

3. Press the Camera and Volume Up buttons at the same time to get to the menu. (I had to press them several times to get it to work).

4. Use the direction pad to the right of the keyboard to select the Format option.

Software hard reset method

1. Open the Settings app from Home > Menu or tap the application slider and select the Settings icon.

2. Select Privacy.

3. Choose Factory data reset.

4. Select Reset phone.

The hard reset process will take a few minutes. When it’s complete, you can reboot the Droid and it will be reset to factory default settings, just like it was when you pulled it out of the box. The device is ready to be used again, sold to another user, or placed in storage. Data on the SD card like photos and music will still be present. Be sure to pull the SD card out of the device or format it if you don’t want it to get into the wrong hands.


  1. tim says

    From device startup
    1. Turn the Droid 2 off. If it’s frozen and you cannot turn it off, pull and replace the battery.

    2. Open the keyboard and press the X key while pressing Power. The device will power on. Keep holding the X button down until a white triangle with yellow exclamation mark appears.

    3. Press the Volume Up and Volume Down buttons simultaneously to bring up the menu. (You may have to try this a few times before it works)

  2. crystal says

    My phone will get the triangle with exclamation point but press volume up and camera nothing volume down and camera nothing tried both several times and still nothing help

  3. Abbas says

    After the orange or green triangle .. camera and volume one buttons procedure is not working for motorola droid Global 2

  4. gabriel says

    my camera button is not functioning, is there any other way i can get to the menu after pressing power button plus X ?

  5. Conan Carlick says

    i get the motorola black screen with logo, then the flames (or w/e it is), then the white screen with mobilicity logo, and it just keeps repeating. i can get the triangle by pressing x and power, but dont know what to do now. what exactly is the camera button? i configured my home key to get me to camera, if i hit it twice….but that was when it actually worked. Help. thanks.

  6. Mitch says

    Are you using an original Droid 1? On some models it’s the Vol+ and Vol- buttons simultaneously.

  7. Skyler says

    How do i do a hard reset for my droid when the screen lights up but does not work? When i hit the unlock button it does light up but its still black. Screen still works it seems since it lights up, the buttons on the bottom light up and the green notification light works, just the screen does not light up to my unlock screen. i can still unlock the phone because i remember where the unlock swipe bar is, but it does not show up.

  8. Krista says

    Droid seems to life and type things on it’s own and I lose control of my droid. It is the r2d2 droid. Tried a hardware reset and a software reset. Plz helP

  9. Droid user says

    Send it in to Verizon they have had a lot of issues they will replace it for you…

  10. wirenut495 says

    i have a original droid and for some reason the touch screen just stopped working all together
    i tried the hard reset but didnt do anything any other advice other than throw it over the hill

  11. C Lloyd says

    Worked great. But got to menu without hitting the camera or volume buttons. Thought my Droid was DOA, not it’s back up working great!

  12. BFC says

    Have had my Droid1 close to 2 years now and it’s getting very slow and hangs from time to time. Tried uninstalling unused apps but didn’t help. Finally tried to hardware reset. Was successful and now my Droid1 is much faster.
    Things to note:
    * After HW reset, upon boot, phone will go into activation process automatically – just let it rip, takes about a minute, and you’re back in business.
    * Punched in my google account info and it proceeded to sync all my contacts and emails – nice.
    * IMPORTANT: It also started downloading ALL my previously downloaded/purchased apps automatically, including ones I have purchased but subsequently uninstalled – NOT what I wanted. I had to click on each of the apps queued for download and cancel the download to stop it from putting the junk back in.
    * Apps that wasn’t obtained from the market won’t come back automatically, eg, swype – I had to download the installer and reinstall manually.
    When the dust settled, I still have >50 apps in phone but my Droid’s response is much more snappy – no more hitting home button and waiting 30 seconds for the icons to appear.
    I am one happy camper. Now my Droid can be useful again, giving me more time to wait for the summer to roll around to see what new exciting phones (X2, Incredible2, etc) I should upgrade to when my 2 year contracts come due.

  13. Heather says

    No way are you a faithful droidian. I will never go to the dark side (iphone) I love widgets and being able to customize my phone, plus being able to add memory and carry an extra battery are bonuses as well.

  14. Andy Jordan says

    I installed lookout and it backed up my data, and i chose the format and erase data…now everything i had in there before is re-installing including my apps. Seems to be working faster, but we’ll see. I did notice it started to heat up drastically by the battery.

    Sad that Droid has decided to make their end users have issues right as the iphone is becoming available…i see more of us faithful droidians switching to iphone when our time is up with droid.

  15. KiKi says

    i tried this to get my touch screen to restart and it didn’t work. now my hard drive is clean so i have lost all my contacts and everything. this sucks.

  16. FANCY_BEBE says




  17. d allen says

    something strange happened to my Droid. The home and search button on the front panel quit working and the screen lock wouldn’t work… the hard reset fixed it. Thanks!!

  18. d allen says

    I had the same problem so I just kept pushing the two buttons in random until the menu came up… Good luck.

  19. Noah says

    I saw your comment about hitting the volume up and then camera buttons. However neither method has worked for me, I have no toubles booting up the screen with the android and triangle but am unable to get any further. Any suggestions would be greatly appreciated

  20. Justin says

    When I try this the motorola sign just stays on my phone this triangle never comes up. What should I do now?

  21. number73 says

    pull the battery and everything will work again.
    i had problems with pandora radio not working, give error message – experiencing technical difficulties.
    also camera was only taking black pictures.
    now everything works.

  22. Doug says

    awsome!! but what you do is hold the +volume and then press the camara button…not press them at the sametime..but neways thks!!

  23. damien says

    I also tired every reset option within the master reset menu, i love this phone but there seems to be a lot of issues with it mine start acting weird after the last OS update, do I have any option or am I just out $200 plus dollars.

  24. damien says

    I’m having issues with my droid I went through the process and did the hard reset and my phone is still going crazy I did the factory reset but now my touch screen is going hay wire and it just randomly pressing different number after i touch on number on the screen what should i do now?

  25. melissa says

    How do I. Remove facebook off my phone, it keeps saying it has an error. I would like to be able to reinstall it without losing my contact info

  26. dee says

    Unable to open anything that is web based on my husband’s motor Droid? Did hard reset since he had downloaded a lot of apps, no luck.

  27. Cody says

    If you get to the exclamation symbol – hold volume up, THEN press the camera button.

    If you try to do them at the same time, that doesn’t work.

  28. Mipmap says

    In regard to the camera + volume button thing:

    Push down the volume button FIRST, then press the camera button and the menu appears instantly.

    Trying to press them at the same time is probably why the poster had to press them several times. It is volume, then camera.

  29. Dkay says

    Worked beautifully. Thanks a bunch for the spot on instructions on how to do this. I also had to press the volume up and camera several times, but was easier when I closed the keyboard.

  30. DavidBla says

    Yes the Droid should remember most of your settings and programs, but not all, assuming you chose the ‘Backup My Settings’ option when you first signed on, and all of your contacts and calendar if you go through those services on gmail and google.

  31. scoob says

    i keep trying and keep getting E:can’t open /cache/recovery/command ? am i screwed?

  32. jeebo says

    Highly recommended. Was thinking of doing this after three months even before my Droid was afflicted with the infinite reboot “red eye of death”

    Thank god for the Cloud. All contacts and paid progs reappeared no prob, SD card data intact.

    Droid be flying like an F-22 now. All essentials remain.


  33. like my bb says

    If you press the volume up button before you press the camera button, it works like a charm!

  34. Brent says

    I seem to be having a problem with the contacts. After NOT logging in with my gmail account, and removing the SD card, two contacts still insist on merging when added in the phone. This can only mean that my phone still has data in it after being hard reset. This is a privacy concern for me. Where is the phone getting the merged contact data from?

  35. mike says

    This is the correct way to reset a moto droid. I work for verizon and do this daily! the HTC is easier and can be accessed trhrought he menu funtions

  36. Laboy75063 says

    My phone will get to the triangle with exclamation point but when pressing the volume up and camera button, nothing happens.

  37. Snow-Motion says

    i wish there were a way to save certain apps and stuff ya know… but it work flawlessly so thanks a million

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