How to perform a hard reset and master reset on the Motorola Q SmartPhone.
Please be aware that the following steps will remove all data on the Motorola Q. You may want to backup your data before performing these steps.
Master Reset – This will delete all data except security code, and lifetime timer.
You can navigate using the pad to Start > System Tools > Master Reset
Hard Reset – This will reload the entire phone from ROM and delete ALL data.
1. Start with the Motorola Q powered off, then power the device on.
2. At the startup screen, hold down the center button on the navigation pad for 5 seconds until you get a Master Reset? prompt. Then select Yes.