Hard Reset and Master Reset Motorola Q SmartPhone

How to perform a hard reset and master reset on the Motorola Q SmartPhone.

Please be aware that the following steps will remove all data on the Motorola Q. You may want to backup your data before performing these steps.

Master Reset – This will delete all data except security code, and lifetime timer.

You can navigate using the pad to Start > System Tools > Master Reset
Hard Reset – This will reload the entire phone from ROM and delete ALL data.

1. Start with the Motorola Q powered off, then power the device on.

2. At the startup screen, hold down the center button on the navigation pad for 5 seconds until you get a Master Reset? prompt. Then select Yes.


  1. Kim says

    I have completed a Hard Reset and all my data remained intact. Does anyone attribute this problem with the type of information like music downloads etc and/ or Blue tooth?

  2. Travis says

    If my phone is flashed, will the master reset mess that up. Will I have to re-flash the phone?

  3. Bonnie says

    This has happened to me on a number of occasions, unfortunately it will require a phone replacement.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>