Fix Netflix DRM Error N8156-6013

A strange thing happened to me while I was playing a video on Netflix via a web browser. It failed to play the video and threw an error that said “Whoops, something went wrong… Digital Rights Management (DRM) Error. We’re sorry, but there is a problem playing protected (DRM) content. The date on your computer is set to 12/17/2012, which may be incorrect. Please correct the date on your computer and try again.” There was also an error code at the bottom that said N8156-6013.

The date and time were set just fine on my computer. So why would this message appears? Fortunately, this issue can be solved by clearing out some files. Just follow these steps.

1. Show hidden files in your operating system.

2. Navigate to one of the paths below depending on your operating system:

  • Windows 8, 7 and Vista: C:\ProgramData\Microsoft\PlayReady
  • Windows XP: C:\Documents and Settings\All Users\Application Data\Microsoft\PlayReady
  • Mac OS X: /Library/Application Support/Microsoft/PlayReady/

3. Delete the mspr.hds file from the PlayReady folder.

mspr file

That’s all you have to do. Now close and re-open your web browser and you should be able to resume enjoying Netflix videos.

Comments

  1. Bob Marley says

    Go to internet options in control panel.

    Go to security tab – select medium high setting

    Go to privacy tab – select medium high setting

    Press OK

    Problem solved

  2. GMach says

    Worked great for me with Win7 and IE. For those using other browsers, consider that IE is the industry standard. I’m a Firefox fan myself, but some things just run better in IE. No hatemail please…

  3. Mike says

    this does not work for mac. there is NO playready folder, no such mspr.hds file

  4. __________ says

    does not work on google chrome with windows 7
    wont let me delete when browser is opened
    if i delete it and open the browser again to try to play the video, the file just gets recreated automatically and i get the same error

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