Droid: Change Gmail Password

So you’ve changed your Google account password. The only problem is your Droid has your old password still stored and you can’t retrieve your Gmail. Follow these steps to enter a new password on your Droid.

1. Open Gmail and press Menu > Refresh. The sync will fail.

2. Close Gmail and slide down the notification bar.

3. Tap the Sign-in error… option.

Droid sign-in error

4. You will be prompted to enter your new password. Tap Sign in when done.

Droid new password prompt

Comments

  1. Kari-Ann says

    Awesome! This worked immediately! Thank you so much! I have been searching for a solution to this problem for 3 weeks.

    I don’t know if it will help some, but when I got to step 4, on my google Nexus, I had to choose “browser sign-in” from the dropdown in the upper right corner. I entered my new gmail password (which was what had caused everything to stop working to begin with).

    Again, thank you so much!

  2. carri says

    Jay – OMG I have been trying for months to get my emails on my phone that I used to receive daily and it was all because of that lovely 2 step thingy – now it is fixed and I have you to thank – thank – thank. I am so very happy.

  3. Jay says

    Go back to your gmail settings on your computer and turn off the 2 step verification option (you can uncheck the option box to retain your 2 step settings for future use). After “2 step” is disabled, when you go back to your android gmail “google sign in” window (like above) IT SHOULD ACCEPT your new password!
    Hope that works – peace :-)

    Addendum: but, dunno if the problem re-occurs when “2 step” is re-enabled again??

  4. Paul Dimmer says

    Thanks. This worked after I set up the 2-stage verification on Google. I couldn’t find this info elsewhere.

  5. Jennifer says

    This does not work for me. I type in my new password, but it does not recognize it on my phone.

  6. Anita says

    i had to change my password for gmail on my pc because someone tried to hack my account and couldn’t sync my gmail anymore. i went to the playstore to check if i could dl a new gmail-app and there i was asked for a PW. after that it all worked again.
    seems a bit silly though that the gmail app doesn’t recognise a pw change but the play store does…..

  7. sara says

    thank you so much for clear, simple, EFFECTIVE instructions! I have looked high and low for information on how to set new pw on android and You solved my problem. Thank you, thank you!

  8. Jo says

    Okay, I’ve read the entire thread. I did go to the two step verification method and got the new code for my phone. I hit refresh and Gmail on my phone still doesn’t say that the refresh failed. I did use the code on the Google Store, but I can’t seem to use it on my Gmail. Any ideas, Mitch? Thanks.

  9. Nikos Chatzop says

    I really thank you for your help. I followed the instructions of the last post and my problem is solved. Thank you!

  10. AshwithaRam Jampani says

    Thank you so much, I was searching so badly on this search and your steps for solution were very clear and I have sorted out my problem.

    Thank you so much.

  11. Aoife says

    Thank you Stefanie! I have been having this problem for a week and was on the verge of throwing my phone through a window…then I came across this thread. Thank you thank you thank you!

  12. says

    And what if you use google apps, but DON’T use Gmail app on your phone? I use K9mail, which is much much better!

    Just a normal change password entry in the Play store will do you dipshits at google!

  13. Erik says

    Pretty frustrating:
    I reset my gmail password and actually did what is posted above…but my native mail app on my Droid Razor has not worked right since.

    I like the native over the gmail app on my droid…but can’t use it now. It’s actually pulling mail from a ‘secondary’ gmail account I had put on my phone but then removed it (so I thought). I called verizon and they say I must have a social app on my phone that is using that secondary gmail account, and that is why it won’t release it completely…but I don’t.

    So now my Gmail app is working OK with the exception of still showing that secondary account that i can swap back and forth to (and I still get notifications to that account) and I REALLY don’t want that account on there anymore.

    But the real issue is that the native email account is now pulling that secondary gmail and I can’t get it to recognize my primary again so I can stop using gmail.

    I agree with a post above, how can the geniuses at Google make such a poor interface when it comes to something SO critical? I love my droid and would not give it up for iPhone (which I’ve had also)…but this should be basic, standard functionality.

    At the very least, let us delete our accounts and re-import without having to reset the phone!

  14. cnosko00 says

    I just figured it out. It had nothing to do with your solution, it had to do with 2-step verification.

  15. Stefanie says

    Seriously people READ the entire THREAD!!

    you don’t use your GMAIL password. Use the instructions supplied by Justin and create a new one online!!

    SOLUTION
    I struggled with this. My google account sync and gmail did not work. If i entered my password for my gmail account, it would fail every time.

    What you need to do is:
    1. Go you google from your computer.
    2. Go into your account settings (click on your name in the top left.)
    3. Click on Authorizing applications & sites(Edit) and you will need you google password.
    4. At the bottom of this page should be your application code (this is NOT your google password.) if it does not exist like with me, there is a Generate button, give it a name (i just call mine Android) and go Generate password. You will get a pattern of random characters.
    5. Go into gmail app and under settings go refresh, you will be prompted for your password.
    Enter you app code you generated or from your app settings This is the password you enter into your gmail application password request.

    Viola! Everything will work again

  16. cnosko00 says

    I’m entering in my new password, and it’s not doing anything. As soon as I press sign in, the same box asking for my password pops up.

  17. mike says

    TIP if you don’t see anything that’s because you have too many emails. You have to scroll down after you sync to the bottom of your emails to see the box.

  18. Cortne says

    Like many others, it took me a while to find this post and the recommended solution worked perfectly on my Droid 2. Many other responses to this problem are convuluted and complicated (root access type solutions), so thank you for this posting. Spread the word! :+)>

  19. Stefanie says

    Bill….you don’t use your GMAIL password. Use the instructions supplied by Justin and create a new one online!!

    SOLUTION
    I struggled with this. My google account sync and gmail did not work. If i entered my password for my gmail account, it would fail every time.

    What you need to do is:
    1. Go you google from your computer.
    2. Go into your account settings (click on your name in the top left.)
    3. Click on Authorizing applications & sites(Edit) and you will need you google password.
    4. At the bottom of this page should be your application code (this is NOT your google password.) if it does not exist like with me, there is a Generate button, give it a name (i just call mine Android) and go Generate password. You will get a pattern of random characters.
    5. Go into gmail app and under settings go refresh, you will be prompted for your password.
    Enter you app code you generated or from your app settings This is the password you enter into your gmail application password request.

    Viola! Everything will work again

  20. Bill says

    This doesn’t work. When I put the new password in the Sign-In box, I get the same Sign-In box saying I entered the wrong password or my account has changed. I need to find a way to clear the stored (old) password from my Gmail app and enter the new one so my phone syncs.

  21. Stefanie says

    Help! I’ve changed my google password online and confirmed that it took, however my Motorla Atrix is NOT asking for the new p/w. How can that be??
    Do I delete the GMAIL app and hope it asks for the new p/w?
    Not impressed right now!!

  22. Dan says

    If you this fails try this
    go to you google.com and sign into google on your pc

    Account Settings > Security > Authorizing applications & sites

    click edit

    go to Generate new application-specific password and use this password to login into gmail on your android phone.

  23. Becs says

    Justin, THANKS SO MUCH! you have reconnected me to the world. I had a little additional trouble getting gmail to prompt me for the password, but got creative myself, followed the device’s mobile app troubleshooter steps, cleared my data, and THAT made the gmail password prompt appear. then I followed your instructions, and after much research on this issue, and numerous failed attempts, I am finally back on mobile email.

    hope our thread helps someone else…

  24. Justin says

    SOLUTION
    I struggled with this. My google account sync and gmail did not work. If i entered my password for my gmail account, it would fail every time.

    What you need to do is:
    1. Go you google from your computer.
    2. Go into your account settings (click on your name in the top left.)
    3. Click on Authorizing applications & sites(Edit) and you will need you google password.
    4. At the bottom of this page should be your application code (this is NOT your google password.) if it does not exist like with me, there is a Generate button, give it a name (i just call mine Android) and go Generate password. You will get a pattern of random characters.
    5. Go into gmail app and under settings go refresh, you will be prompted for your password.
    Enter you app code you generated or from your app settings This is the password you enter into your gmail application password request.

    Viola! Everything will work again

  25. Iqabal says

    I had done the unlockcaptcha and it successfully but when i try syn the gmail it show that “there was a network error while trying to sign in to ——-
    FYI i’m using wifi connection for my Samsung Galaxy SII. I can serve internet etc but can access the market and gmail only..
    Someone please help me

  26. becs says

    Hi All – I also am having this monstrous problem of getting gmail on my droid to sync, after having changed my gmail password on my computer.

    I have tried: (1) initiating a failed sync, going to notifications to enter new password, which didn’t work. then I did the (2) unlock captcha process, and did step (1) all over again; still didn’t work. didn’t get any squiggly-number/letter prompts on the droid sign-in either.

    other suggestions? your help would be MUCH appreciated, this is very frustrating!

  27. Adam says

    Does not work, when I do this and open gmail it doesn’t fail, just nothing happens. No sync error, just nothing.

  28. Seriously?! says

    Wtf? How on earth is this acceptable functionality? I have searched for hours and tried every fix recommended, nothing prompts for a new password. It is unbelievable to me that engineers could release a product with such a convoluted solution(if/when it even does work), and that consumers might find it acceptable to reset a phone every time they want to change a password.

    I was so happy to get rid of my iPhone but stuff like this really makes me question the talent / sanity of people developing android products.

    Anyone solve this in the last couple of months?

  29. Lynne Hollingsworth says

    I changed my gmail password online successfully and cant access my gmail on my samsung fascinate android phone. I tried going to the email icon and pressing reset but I do not get the sign in error message.

  30. Sara says

    You saved me the endless frustration of resetting my DROID! I have searched all over the web and yours is the only tip that worked. One HINT to others, the NOTIFICATIONS is located off the main DROID menu at the bottom of the screen… it took me a minute as I thought it was the pop-up line.

  31. Sami says

    Popular answer Go to this answer
    I saw this on another stream AND IT WORKED. The gmail or google apps is forcing a captcha response because of too many failed validation attempts from the phone. Reset the captcha request:

    For google apps use this url:
    https://www.google.com/a/your domain].com/UnlockCaptcha

    For gmail use this:

    https://www.google.com/accounts/DisplayUnlockCaptcha

    Then go back to your phone and sync the email account – it will ask you for the password and no funny letters.
    8 of 8 people found this answer helpful. Did you? Sign in to vote. Report abuse

  32. Rick Brumfield says

    Does not ask me for a new pass word. Ask me to sign in by copy the word shown. I have done this about 50 times. Hard to see the small leters but I know I did right at least ten times and comes back asking me again. What to do?

  33. Kelly says

    I’m having the same problem–I changed my password in Gmail, and now my droid won’t update. Nothing I do will bring up the new password prompt in the droid. I just keep getting that string of letters. Any tips?

  34. Bill says

    Just power cycle the phone and check the notification. It will ask you for the new password. It should no longer ask you to enter the letters.

  35. Jett says

    My son’s gmail got “hacked”–i.e., it started sending spam, so he changed his password (and other actions, not Droid-related). Spam prob. seems solved. Now when he tries to access his gmail account on his Verizon Droid, it gives one of those notificaton screens with distorted letters. He enters the letters, but they are never accepted. We are really at a loss. Anyone else have this happen? Any thoughts?

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