BlackBerry Torch 9800: Hard Reset

If you’re experiencing problems with your BlackBerry Torch 9800 smartphone, you may want to try to hard reset the device.

Hard Reset
The BlackBerry Torch manual describes a hard reset as removing the battery for about 10 seconds, then placing the battery back into the device. This does clear up many temporary issues with the device, but there are other resets you can perform.

Soft Reset
Press ALT + RIGHT SHIFT(CAP) + DELETE.

Double-Soft Reset
Press ALT + RIGHT SHIFT(CAP) + DELETE . The screen will go blank for a few seconds. When the screen comes back on, immediately press ALT + RIGHT SHIFT(CAP) + DELETE again.

Data Wipe
If none of these help your issues, you may want to wipe all data from the device and start anew with factory default settings.

Comments

  1. BOKONGOLE says

    i was trying to unlock my black berry 9800 but i had put the wrong unlock code more than 9 times then now i have purchased the real code.how can i put it?or how can i reset the MEP counter back to 9left.please help me

  2. zee says

    My BB torch is not at all starting. It is not showing any kind of blinking light or boot up screen. I checked battery, but that is not issue. So what will be the possible cause and how to solve it?
    before this happen it keeps on restarting again and again after couple of hours.?

  3. ann freriks says

    my bb got wet 2 weeks a go, the keybord is not working correctly, 3 letters + cursor do special things, any idea how I can solve this? thanks

  4. hassano says

    Hi,

    My BB torch is not at all starting. It is not showing any kind of blinking light or boot up screen. I checked battery, but that is not issue. So what will be the possible cause and how to solve it?
    before this happen it keeps on restarting again and again after couple of hours.?
    plz help me out…

  5. hassano says

    Hi,

    My BB torch is not at all starting. It is not showing any kind of blinking light or boot up screen. I checked battery, but that is not issue. So what will be the possible cause and how to solve it?

  6. chirag says

    Hi,

    My BB torch is not at all starting. It is not showing any kind of blinking light or boot up screen. I checked battery, but that is not issue. So what will be the possible cause and how to solve it?

  7. rakesh says

    when some one calls me, the sound isnt audible. and when i play a song or ringtone the sound is inaudible.
    a few days back i faced the same problem and i changed some setting and it worked- sound became audible. dont know what to do now?

  8. dave says

    when making a call i cant hear the ringing tone and other person…but when i press loadspeaker its fine….

  9. Pat says

    my 9810 went in the water and I dried it out for 2 weeks then tried it again. all worked ok except for the touch screen. I used your reset method and its all back to 100%. Thanks for the help amazing!

  10. Dorcas says

    I have atorch 9800 and all of my media is not accessible.I can take videos and photos and even music which i cannot preview.Please help.I am so frustrated.I can only see them when i do a media sync.

  11. Mitch says

    It sounds like the hardware that controls the cursor has gone bad. This is rather common. Short of searching for and replacing the parts, there isn’t much you can do.

  12. Lynn says

    Hi my cursor has stopped working, it started working only sporadically but has stopped altogether i have done the hard re-set and updated my software is there anything else i could do?

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