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If your BlackBerry Bold 9000 series device is frozen or not responding, you will probably want to reset the unit. Here are the different types of resets that can be perfomed in the order they should be tried.

Soft Reset
Press ALT + RIGHT SHIFT(CAP) + DELETE.

Double-Soft Reset
Press ALT + RIGHT SHIFT(CAP) + DELETE . The screen will go blank for a few seconds. When the screen comes back on, immediately press ALT + RIGHT SHIFT(CAP) + DELETE again.

Hard Reset
If none of the above works, pull the battery out of the unit for a few seconds, then reinsert it.

11 Comments so far »

  1. by Ctrl+Alt+Del works to reboot/reset BlackBerry Bolds « Raz’s Blog, on February 1 2009 @ 6:19 pm

     

    [...] works to reboot/reset BlackBerry Bolds Well, sort of; it’s [...]

  2. by Maarten, on May 18 2009 @ 1:42 pm

     

    Thanks. A lot easier than removing the battery every time :)

  3. by paul carden, on June 22 2009 @ 10:14 am

     

    when i press the a button it types uo, the roller ball wont select anything, and once i make a phone call i cant hang it up. any help please.

  4. by Manish, on June 24 2009 @ 5:28 am

     

    how to get rid of factory 5 on white screen error on blackberry bold

  5. by Dany, on August 28 2009 @ 11:25 am

     

    i have pressed alt+rightshift+del to restart my bold .. it restarted but keeps on restarting before it go to the home screen. i have removed the memorycard and the battery but with no result. anyone have a solution please..thanks alot

  6. by admin, on August 28 2009 @ 11:07 pm

     

    @Dany – Restart in Safe Mode. Hold down Escape while it boots. If it starts up then, you may have to uninstall some third party applications that are causing the problem.

  7. by Vince Strawson, on September 19 2009 @ 9:57 am

     

    I have exactly the same problem as Paul Carden (comment 3 above) – when i press the a button it types uo, the roller ball wont select anything, and once i make a phone call i cant hang it up. any help please.-

  8. by Doug Davis, on January 12 2010 @ 10:18 am

     

    I have exactly the same problem as Paul Carden (comment 3 above) – when i press the a button it types uo, the roller ball wont select anything, and once i make a phone call i cant hang it up. any help please.-

    they said at the ATT store they’ve never seen this problem now that i’ve seen Vince’s comments I feel much better that it is a Blackberry problem and not mine for mistreating my phone.
    has anyone else experienced this?

    when i press the a button it types uo, the roller ball wont select anything, and once i make a phone call i cant hang it up

  9. by Sherri, on January 26 2010 @ 6:04 am

     

    my blackberry is only allowing me to get into sent/received calls and the contacts. The alarm was set for this morning. It went off and was frozen so that I could not shut it off for the day. I could shut it off for five minutes with the rollerball, but then it would come back on. The roller ball allows me to go into the menue, and move around to select. When I select a command it goes straight back into my contact list.

  10. by Steven Priem, on February 7 2010 @ 2:34 am

     

    My Blackberry Bold 9000 is approximately 3 months old. Bought in Nigeria and it is/was registered with Blackberry. I also used through my provider (Zain) the internet services.
    During a trip to the Netherlands my Blackberry went dead and shows the following message: ‘Radio core catfailed’, ‘Reset’.
    I have tried to reset etc. etc. What happened?

  11. by subhash, on March 2 2010 @ 7:37 am

     

    thank you …! but dont delet contacts??

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