BlackBerry: “An error has occurred attempting to play media” Message On YouTube Video Fix

Some BlackBerry users may have problems when trying to play videos on YouTube. They may be greeted with an error:

An error has occurred attempting to play media

BB YouTube Error

To fix this problem, make sure the BB OS on your device is the latest possible version, check this browser setting, then perform the following steps.

1. Open the Browser.

2. Visit

3. Scroll to the bottom of the page and click the Help link.

BB YouTube Help

4. Click the How can i optimise YouTube Mobile for my device link.

Optimize Link 1

5. Click the optimise page link.

Optimize Link 2

6. Click Start optimisation.

Start Optimization link

7. Answer the questions as follows:

  1. Yes
  2. Yes
  3. No
  4. Click here.
  5. Skip.
  6. Yes.
  7. No.

YouTube video should play just fine on your BlackBerry now.


  1. kersten says

    My problem is I have a bb 8520 and if someone sends me a song it will download and wen I go in to play it it will say “An error has occurred attempting to play media”. And my pictures “I take a pic and a few mins later it won’t show the pic it goes blank why plz help

  2. anselmo pakpahan says

    Yesterday I complained that my bb 8520 did not work playing YouTube video…but todat ..praise the Lord….my bb works well…thanks a lot for your help, Gbu

  3. kash says

    Youtube has updated their home page and home in no longer at the bottom so how do I find optimize on the new updated youtube

  4. anjay says

    i have a blackberry curve 8520 i have not been able to play youtube videos in my blackberry some videos i can play but their video quality is so low and and white things appears so plz help

  5. hadassah says

    i’m not trying to play anything on youtube, just on my media and it says “An error has occurred attempting to play media”. the only thing i can do is view pictures, my videos or songs dont play. what can i do please

  6. Sofija R says

    My problem is sometimes Youtube plays and sometimes it doesn’t. I’ll get the error message, and then the next day I can watch videos. Also if I try to watch a video that is Youtube on Facebook through my BB Curve, sometimes I can watch it and other times I’ll get a message saying it’s unsupported and I can save it. WTH?

  7. Marjory says

    If you are having the same problem with ringtones; the solution I found was to rename them and save. I got a new sim card and my ringtones were saved on my media card. But when I tried to use them, I got the same error you see above. This solution worked for me.

  8. Gail says

    I have a Blackberry 9670 and that is not what I am getting at all when I follow your instructions. Youtube has obviously reorganized their help link into “help articles” none of which have anything about optimization so where do I go from here?

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>