Hard reset your Motorola Atrix smartphone if you wish to wipe all data from the device. There are a couple of ways to accomplish a hard reset. One uses the menus, the other uses hardware buttons.
Software Method
If you can access the Android OS menus on the phone, this option is preferred.
1. Go to Settings.
2. Select Privacy.
3. Tap Factory data reset.
4. Select Reset phone.
5. Tap Erase everything.
The Atrix will then finish the hard reset process.
Hardware Method
If your phone has issues and won’t boot normally, this is the option to use.
1. With the phone off, press and hold the Volume Down and Power buttons at the same time.
2. A Fastboot screen should appear. Press Volume Down to navigate to the Android Recovery selection.
3. Press Volume Up.
4. A yellow triangle and Android logo will appear. Push the Volume Up and Volume Down buttons simultaneously. You may have to try this a few times until the recovery screen appears.
5. Tap wipe data/factory reset then tap OK.
6. Tap Yes then OK.
7. The Atrix will take a moment to perform the factory reset. When completed, select reboot system now then tap OK.
This will clear all internal memory on the phone. SD card data is preserved, so if you’re transferring ownership of the phone or sending it back to the store, you may want to format the SD card as well. You can do so under Settings > SD card & phone storage.
Last modified October 17, 2012
{ 7 comments… read them below or add one }
The ok button is the power button. Use the volume down button until “wipe data/factory reset” and this push the power button. Then scroll down using the volume down button to “Yes” and tap the power button again. This should do it
What do you do if nothing happens when you tap on “wipe data/factory reset?”
Thank you sooooo much beau, I’ve been wanting to throw my atrix against the wall because the tapping wasn’t doing anything! Thanks so much again,
Tom
Thank you for that beau. That’s the part I was stuck on!
My daughter locked herself out of her MOTOROLA ATRIX 2 by a password. Her sister was playing with it and put in the wrong lock code to many times. How do i unlock it?
I had the same problem with the logo, but I pressed the UP and DOWN volumen buttons and it worked for me!! the menu appeared. :)
after you get to the triangle and the robot, push both the volume buttons at the same time. tapping the bottom right of the screen doesn’t do anything.